COMMERCIAL SOLUTIONS
	Training
	Advanced Training

Becoming an Exceptional Project Manager
- Four-Day Seminar

Program Number: PMAEPM
PDUs: 24

DAY 1

1.0 Introduction

• Seminar member introduction and overview of course material

2.0 Overview of Communication

• Learn communication terminology

3.0 Effective Meeting skills

• Study basic rules for running effective meetings
• Project team roles in a meeting
• Develop an action plan during a team meeting
• Examine how to take some basic meeting metrics

4.0 Presentation Skills

• Master basic presentation skills
• Learn tips to help you improve your presentation skills
• Develop the basic steps to prepare an effective presentation

  Group exercise on using your presentation skills

5.0 Negotiation Skills

• Observe basic negotiating skills
• Learn tips to help you improve your negotiating skills
• Study basic steps for successful negotiation

  Group exercise on using your negotiating skills

DAY 2

6.0 Status Reporting

• Develop a status report
• Learn why status reporting is required
• Uncover the rule of thumb for how often to have status reports

7.0 Project Conflict

• Learn how to handle conflict, and how it can benefit the team if handled correctly

8.0 Keys to Developing Leadership Qualities

• Learning to love people
• Establishing personal and team objectives
• Building leaders around you
• Establishing a value system
• Prioritizing efforts
• Evaluating self for leadership ability Individual exercise

9.0 Motivating People By

• Learning to listen and listening to learn
• Treating with dignity
• Valuing people
• Committing to people
• Having integrity with people
• Setting the standard
• Influencing people
• Learning motivational and de-motivational factors

  Group exercise on motivating people

DAY 3

10.0 Developing a Leadership Factory By

• Coaching for success
• Empowering people
• Setting realistic goals
• Fostering career development
• Learning profile from a troubled leader

  Group exercise on developing leadership

11.0 Team Building

• Getting started
• Team meetings
• Team behavior
• Problems of fear and control
• Decision making
• Problem solving
• Training

  Group exercise on team building

12.0 Behavioral Issues in Managing Teams

• Overview of Maslow’s Hierarchy, Herbert's Motivators, Herbert's Hygiene Factors, and McGregor’s Theory X and Y Behavioral Issues in project teams
• Learn the behaviors that build or weaken trust on a team
• Learn the characteristics of effective team members and team leaders

  Group exercise on dealing with behavioral issues on a team

13.0 Team Management Skills

• Review the skills a project manager should possess to be great at team management
• Learn the different types of teams
• Learn how to decide when to use a team
• Learn the different roles in a team

DAY 4

14.0 Team Norms

• Learn how to set up team norms such as feedback, risk taking, here and now, and supportive climate
• Understand task behaviors vs. people behaviors
• Understand task behaviors vs. people behaviors
• Learn gate keeping responsibility for your team
• Learn how to set up the team vision

  Group exercise in setting up team norms

15.0 Listen and Feedback skills

• Learn active listening techniques, constructive route to agreement.
• Learn how to give feedback to team members

  Group exercise in using listening and feedback skills

16.0 Set up the Team

• Learn the steps for setting up the team

17.0 Team Motivation

• Learn ideas to help motivate the team

  Group exercise on motivating a team

18.0 Decision Making Methods

• Overview of the decision making model for teams
• Learn the advantages and disadvantages of group decision making

19.0 Problem Solving

• Overview of using problem solving model for teams

  Group exercise in using problem solving model