COMMERCIAL SOLUTIONS
	Training
	Advanced Training

Developing a Quality Management System
- Two-Day Seminar

Program Number: ADGNOII
PDUs: 12

1.0 Introduction

• Attendees' introduction and overview of course agenda

2.0 Overview of Quality Management

• Define Quality Management, Product Quality, Service Quality and Project Quality.
• Learn the Roles and Responsibilities of the Project Team concerning Quality

3.0 Philosophies of Quality Management

• Understand the benefits for the performing organization
• Understand the differences in Philosophies between Deming; Juran; Crosby and PMI
• Learn Deming’s Fourteen Points
• Learn about Six Sigma Quality

4.0 Project Quality

Learn why Project Quality refers to whether the project was indeed completed:

• On-Time
• To the specifications
• Within budget
• To the customer’s requirements and satisfaction
• Gain Understanding of Project Quality Management

5.0 Quality Planning

• Learn the Inputs, Tools and Techniques, and Outputs of the Quality Planning Process
• Learn about Enterprise Environmental Factors; Organizational Process Assets; Project Scope Statement; Project management Plan; Cost-Benefit Analysis; Benchmarking; Design of Experiments; Cost of Quality(COQ); Quality Management Plan; Quality Metrics; The Project Evaluation Methodology; Checklists; Process Improvement Plan; Quality Baseline; and Project Management Plan

  Do Quality Planning Group Exercise

6.0 Quality Assurance

• Learn the Inputs, Tools and Techniques, and Outputs of the Quality Assurance Process
• Learn about Work Performance Information; Approved Change Requests; Quality Control Measurements; Implemented Change Requests; Implemented Corrective Actions; Implemented Defect Repair; Implemented Preventive Actions;’ Quality Audits; Process Analyses; Requested Changes; Recommended Corrective Actions; and Organizational Process

7.0 Perform Quality Control

• Learn the Inputs, Tools and Techniques, and Outputs of the Perform Quality Control Process
• Learn about Deliverables; Cause and Effect Diagram; Control Charts; Flowcharting; Histogram; Pareto Chart; Run Chart; Scatter Diagrams; Statistical Sampling; Inspection; Defect Repair Review; Quality Control Measurements; Validated Defect Repair; Recommended Corrective Actions; Recommended Preventive Actions; Requested Changes; Recommended Defect Repair; Organizational Process Assets; and Validated Deliverables

8.0 Review of Basic Statistics

• Learn about Populations, Samples, and Statistically Significant Samples
• Learn about Probabilities and Independence
• Learn about Distributions; Measures of Centrality; and Measures of Dispersion

9.0 Quality Tools

• Learn about Check Sheet; Scatter Diagrams; Variable vs. Attribute Numeric Data; Run Charts; Control Charts; Process Capability; Pareto Charts; Flow Charts; Fishbone Diagrams/ Cause-Effect/Ishikawa; Nominal Group Technique; and Quality Tools

  Do Cause and Effect Diagram Group Exercise

10.0 Overview of the Problem-Solving Process

• Learn how Problem Solving fits into the Four Step Quality Process

11.0 Monitoring and Control for Project Quality

• Learn how to Monitor and Control your Project Quality

12.0 Evaluate the Project Quality

• Learn how to do a Project Closeout Lessons Learned and Closeout Report
• Learn how to analysis the Quality Management System and Contract Management System

  Evaluate the Project’s Quality Group Exercise