COMMERCIAL SOLUTIONS
	Training
	General Business Courses

Becoming an Effective Communicator
- Two-Day Seminar

Program Number: PMGNFE
PDUs: 12

1.0 Introduction

• Seminar member introduction and overview of course material

2.0 Overview of Communication

• Learn communication terminology

3.0 Management by Walkaround (MBWA)

• Discover the importance of using MBWA
• Learn how to use MBWA

4.0 Communication Dimensions

• Learn the types of power a manager has over a project team
• Learn the types of power a manager has depending on the type of organizational structure
• Learn the communication skills required to be a great manager
• Ascertain the different dimensions of communication such as written, oral, listening, and speaking

  Group exercise on communicating with your team

5.0 Effective Meeting Skills

• Study basic rules for running effective meetings
• Project team roles in a meeting
• Develop an action plan during a team meeting
• Examine how to take some basic meeting metrics

6.0 Presentation Skills

• Master basic presentation skills
• Learn tips to help you improve your presentation skills
• Develop the basic steps to prepare an effective presentation

  Group exercise on using your presentation skills

7.0 Negotiation Skills

• Observe basic negotiating skills
• Learn tips to help you improve your negotiating skills
• Study basic steps for successful negotiation

  Group exercise on using your negotiating skills

8.0 Status Reporting

• Develop a status report
• Learn why status reporting is required
• Uncover the rule of thumb for how often to have status reports

9.0 Project Conflict

• Learn how to handle conflict, and how it can benefit the team if handled correctly