COMMERCIAL SOLUTIONS
	Training
	General Business Courses

Problem Solving Tools - One-Day Seminar

Program Number: PMGNOJ
PDUs: 6

1.0 Introduction

• Seminar member introduction and overview of course material

2.0 Overview of Problem Solving Techniques

• A structured approach to problem solving
• Problem-solving tools and techniques

3.0 Flow Charting

• Evaluate characteristics of flow charting, common types and examples of flow charts
• Examine when to develop and use a flow chart

  Group exercise using flow charting

4.0 Check Sheets

• Discuss characteristics, common types, and examples of good check sheets
• Discover how to develop and use a check sheet

  Group exercise using check sheets

5.0 Histograms

• Learn characteristics and examples of a histogram
• Develop and use a histogram

  Group exercise using histograms

6.0 Pareto Charts

• Learn characteristics and examples of Pareto charts
• Learn to develop and use Pareto charts

  Group exercise using Pareto charts

7.0 Cause & Effect

• Learn characteristics and examples of cause & effect chart
• Learn how to develop and use a cause & effect chart

  Group exercise using cause & effect chart

8.0 Brain Storming

• Learn characteristics and examples of brain storming
• Learn to do brain storming

  Group exercise is included