Quality Support Services

Business Process Improvement Specialized Areas of BPI

Lean HealthCare Six Sigma

Decision Management

Resolution Basics Rapid Resolution Resolution Expert

Independent Verification and Validation

Project Review and Recovery

• Consults with you and your organization to define needs or problem areas and determine scope of investigation required to recommend a solution.
• Conducts a study or survey on your needs or problem in order to obtain data required for developing the best solution for your organization.
• Analyzes data to determine the best solution for your organization
• Advises you on alternate methods of solving needs or problems, or recommends specific solutions.

Back to top

Resolution Basics

Tailored instruction and advanced methods and software to better understand and resolve your team’s decision issues. Understand the latest techniques and tools in decision management for teams.

Proven, industry-leading solutions for managing team decision problems. Tools include take-away methods and tools that will increase your effectiveness as a manager, and better assure your team’s competitive advantage.

Manage team deliberations with advanced decision-making methods, decision management software tools, and facilitation techniques. The workshop incorporates extensive use of AccordTM —decision management software—and hands-on exercises in organization-specific decision problems. A helpful workbook is also included.

Who can benefit from the Resolution BasicsTM Workshop?:
Team managers and key team members involved in:

• Product development and design
• Procurement
• Manufacturing
• Business strategy

Participants will learn to …

• Manage individual decision-making styles
• Clarify and agree on the decision issue
• Master Accord software to support the decision-making process
• Control the dynamics of group decision-making using Accord
• Develop discriminating criteria
• Manage the development of discriminating criteria
• Interpret alternative satisfaction and probability of being best
• Analyze next steps
• Interpret decision risk
• Perform trade studies using Accord
• Query the decision rationale

Back to top

Rapid Resolution

Robust Decisions can help you through a tough decision with both on-site and remote decision facilitation consultation where current decisions are resolved within your organization by experienced Robust Decisions team members.

Rapid ResolutionTM provides a consultative approach to define and solve a specific issue within your business. Utilizing a proven analytic approach to problem solving, consensus on the best decision is achieved, the methods are documented and the results are guaranteed.

Back to top

Resolution Expert

Group decision-making and facilitation consultation. All team members can rapidly become experts in making the best decisions with the AccordTM toolset, enabling a culture of best decision-making while using current decisions within the organization. This program assists teams to establish and use simple forms that leverage the value of BTM within an organization.

Resolution ExpertTM delivers the combined benefits of Resolution BasicsTM and Rapid Resolution. This helps train your organization to use best-in-class decision methods through the hands-on facilitation of solving a defined issue. Included with Resolution ExpertTM is a 60 day subscription of Accord™ for 10 users plus templates for ongoing decision management.

 

Back to top