Step Six M -Establish Project Goals and Objectives – Project Quality
The team needs to understand the quality requirements of this project, as what type of control limits need to be set in the production of the product or in the delivery of the service.
The main purpose of the team is to make sure that the organization can ensure the project’s required quality. They need to interview the customer and find what their quality requirements are and what the tolerance level will be on the project. In the end the customer ultimately decides if quality is acceptable or not.
The team should establish upper and lower control limits for the project to make sure the organization has the ability to take on the accuracy of the project. In the next section we will show how the upper and lower control limits can be used to keep the project on track with the use of Control Charts if the Go Decision is made.
The PMBOK: 2000 edition has the following to say regarding Control Charts:
Control charts are a graphic display of the results, over time, of a process. They are used to determine if the process is in control (e.g., are differences in the results created by random variations or are unusual events occurring whose causes must be identified and corrected?). When a process is in control, the process should not be adjusted. The process may be changed in order to provide improvements but it should not be adjusted when it is in control.
Control Charts are a valuable and much used tool in the area of Quality Management.
These charts are used in the manufacturing sector to chart the results of monitoring activities associated with product-outputs (or manufacturing lots); however, they can be used to chart the results of any output variable.
In Project Quality Management, Control Charts are often used to chart such variables as:
- Cost Variances
- Schedule Variances
- The volume and frequency of scope changes
- Errors in project documents